How do I approve/reject a payment requiring approval on the Grof App?

Payments can be approved by Admins, or custom roles with permission to approve payments.

Upon submitting a transfer, the transfer will be in "draft" status and is required to be approved before the transfer is submitted for processing. Only users with Approver roles are allowed to approve transfers. The approver will need to authenticate transfers with SMS OTPs before transfers can be completed.

Retrieve Draft Transfers
To retrieve a draft transfer, a user can access the transfers through a few methods.

1. Recently created draft transfers are viewable from the Home page of your app.
2. Approvers will receive a request to approve transfers after it has been created. The requests are accessible through the Inbox or notification bell.
3. Approvers can access all draft transfers through the Pending tab located in the transaction listings.

Approving Draft Transfers
Upon viewing the draft transfer, Approvers can approve the transfer by

1. Clicking the draft transfer
2. Checking details of the relevant transfer. Note: FX rates are only held for 1 hour after creation. Users can view the new FX rate applied if the transfer is accessed after more than 1 hour.
3. To approve the transfer, click on the Approve Transfer button. This button can only be accessed by users with Approver roles.
4. An SMS OTP will be sent to the Approver's registered phone number. Entering the correct OTP will submit the transfer for processing. The transfer status will change to Pending to show that it has been submitted for processing.
5. After our banking partners complete the transfer remittance, the status of the transfer will be changed to Completed.